How we manage your personal information

1. Introduction

At Urban Oasis we are committed to protecting the privacy of our clients, employees, and all individuals whose personal information we collect and process.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information. It applies to individuals in South Australia and elsewhere who interact with us only to the extent that Urban Oasis SA is subject to the Privacy Act 1988 (Cth)

2. Information We Collect

2.1 Personal Information

We may collect personal information such as:

– Contact details (e.g., name, address, email address, phone number)

– Financial information (e.g., payment details or loan approvals)

– Project-specific data (e.g., project location, scope of work, certificate of title.)

We may collect this information in several ways including face-to-face, over the telephone, through an online form, portal or by email.

We may also collect your personal information from third parties such as employers, former employers or referees and we may use that information for a few reasons including as part of the pre-employment process and to provide you with services or training.

2.2 Automatically Collected Information

When you visit our website, we may collect certain information automatically, including:

– IP address

– Browser type and version

– Pages visited

– Device type

3. How We Use Your Information

We may use your personal information for various purposes, including:

– To provide construction services and support.

– To provide you with pool related equipment

– To communicate with you regarding your projects, inquiries, or updates.

– To process payments and invoices.

– To improve our services and website.

– To comply with legal obligations.

– For recruitment and employment purposes.

– For marketing and promotional activities, with your consent.

4. Sharing Your Information

We may share your personal information with:

– Contractors and subcontractors involved in your projects.

– Regulatory authorities, such as the Local Council when required by law.

– Third-party service providers that help us with our operations.

– With your consent, for marketing and promotional activities.

5. Security Measures

Urban Oasis is committed to ensuring that your personal information is secure. Therefore to help prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6. Your Choices

You have the right to:

– Access and review your personal information.

– Correct any inaccuracies in your personal information.

– Withdraw your consent for marketing activities.

– Request the deletion of your personal information under certain circumstances, subject to legal obligations.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will provide notice of any material changes.

8. Contact Us

If you have questions or concerns about this Privacy Policy or the manner in which your personal information has been handled, please contact us at 8294 2626 or on watermaster@urbanoasispools.om.au or by mail to

Privacy Officer
Urban Oasis
4/402 Unley Road
Unley Park SA 5061

Subject to the Privacy Act we will, if practicable, generally provide you with access to your personal information and will take reasonable steps to amend your personal information about you which is inaccurate or out of date. We will provide you with reasons if you can not access your personal information or the information cannot be update.

9. Privacy Complaints

If you believe your privacy rights have been violated, you may lodge a complaint with the relevant regulatory authorities in South Australia.

10. Governing Law

For more information about the application of the Privacy Act please visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au

Urban Oasis is committed to safeguarding your personal information and respecting your privacy rights.